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2FOCUS-AUGUST2012DearFocus...MailboxDecisionwasx18tackyandmeanx19DearEditorReThumbsDowntoBellCanadaMorethanthumbsdownonBellCanadaandinparticularitsCEOGeorgeCopewhogrewupinPortPerryandmadeusallveryproudofhisverysuccessfulcareer.Formanyofusx13BradandAnneandtheirstaffhavemadeourcomputerlivespossible.Anneknowsthebusiness.Bradispatiencepersoniedinhelpingyoundtherightproductanduseit.Theyaretheepitomeofcustomerservice.AndwhenthingsgowronghelpandthesolutionarealwaysthereIforoneamaloyalcustomer.Imightndaproductcheapersomeplaceelsebutnottheservice.Ix19llstaywiththem.x1cDisgracefulx1disthewordFocusonScugogusedtodescribepullingthefranchiserugoutfromunderAllenx19sElectronicsandleavingthemtostruggleasindependentsafter16yearsestablishingTheSourceinourcoverPastpresidentsofPortPerryMinorSoftballAssociationWayneVenningbackandVinWalkerfronthamitupwithcurrentassociationpresidentLeanneAshbridgeattheballdiamondslastmonth.Theasso-ciationiscelebrating50yearsofminorsoftballinPortPerry.PhotobyJ.PeterHvidstenPortPerry.Ithinkitisalsotackyandmean.IthinkGeorgeCopeshouldhearaboutthis.Ix19mguessingGeorgewonx19tbespendinghissummerholidayshereinPortPerryobservingtheup-gradestotheschoolsthathelpedhimonhiswaynorwillhemeanderdowntowntoseewherehismotherx19sshopDaisyx19sFabricsusedtobesocitizenswhobumpintohimcouldtellhimwhattheythink.Ix19malsoguessingthatamessageforhimatx1cCon-tactUswww.bce.cax13wouldbecompletelylostinBCEInccyberlynth.SowhynotdrophimanoteviasnailmailA0oodoflettersmightgethisattention.Herex19stheaddressGeorgeCopeCEOBCEInc1CarrefourAlexanderGrahamBellBuildingAVerdunQCH3E3B3Tel514-870-4619PowertothePeople.Letx19sseewhathappens.GeorgiaBrockPortPerryPleaseDocx1cdonx19twritemeoffx1dDearEditorOnMotherx19sDayIreceivedastonenotthekindofstonemostwomenaskforbutakidneystone.Ironicallythemedicalprocesstodiscoveritwasal-mostaspainfulasthestoneitself.Normallymyexperi-encewithourhealthcaresystemhadbeenapositiveoneyetthistimewasaneye-opener.ItallstartedwellattheemergencydepartmentofPortPerryHospitalwithDr.Ray.Shewasattentivepersonalandpro-activeasshepromptlyscheduledabatteryoftests.AfewweekslatermysymptomsworsenedsoIreturnedandencounteredDr.MerileeBrown.Shealsodisplayedprofessionaletiquetteafriendlydemeanorandevenfollowedupdayslater.WowThetestresultsindicatedthatIhadakidneyinfec-tionyetthemedicationwasnx19tcuttingthepain.SobackIwent.Unfortunatelythex18oncallx19doctormerelyscannedmychartandquicklywroteadifferentpre-scription.FrustratedIsawmyfamilydoctorDr.DavidIbsenPleaseturntopage8Withover130yearsofBrokerexperienceEmmersonInsuranceBrokersLtd.havebeenservingScugogTownshipandsurroundingareaswithCompetitiveComprehensiveandPersonalizedservicesince1917.193QueenStreetPortPerry905-985-73061-800-387-5642x1cScugogx19slocallyownedandoperatedGeneralInsuranceBrokerx1dINSURANCEBROKERSLIMITEDCOMMERCIALFARMHOMEAUTOMOBILESINCE1917www.emmersoninsurance.com