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FOCUS - NOVEMBER 2015 27 Rosario Greco Caroline Caballero and Josie Greco sitting have all completed the Capilia training and are ready to assist men and women change their appearance. Every four to six weeks we have them come back to monitor progress. It will often take 3 - 4 months before we can notice any improvement. The interim check-ups help to keep the scalp healthy and the follicles open so the hair can begin to grow back. or all clients the salon offers a viable alternative if treat- ments are insufficient. We stock literally hundreds of different looks and colours in our wig room. Theyve come a long way with wigs and toupees theyre natu- ral-looking nowadays and allow the scalp to breathe. Rosario plans to set up a recycling program. A client may buy a wig but even- tually not use it. Rather than seeing it unused it can be recycled. Ive been anxious to ump all over implementa- tion because Ive seen it used before with amazing results. The completion of training for Rosario and his colleagues Caroline Caballero and Josie Greco removed the final barrier to the recycling program. Now that were trained Im con- fident enough to start publici ing it. Kathi took the training as well even though she works behind the scenes rather than behind a chair. It helps her to understand the business better. Rosarios salon elevated its resources to the next level by part- nering with Capilia a Canadian company specializing in hair loss. Sure we could have run this business independently but Capilia has provided tools and puts additional expertise at our fingertips. Theyve been very helpful. The next-closest Capilia loca- tion is in Toronto which allows Rosario to draw his clientele from a huge geographic area. We see clients from Peter- borough to Pickering. People are willing to travel for the kind of products and services we offer. This aspect of our business is much different from our regular hairdressing. Our clients are com- ing to us with a huge problem and need private individualized ser- vice. Listening is crucial and so is compassion. Rosario has flourished in this environment one so intensely per- sonal and often emotionally-charged. Seeing results sometimes immedi- ate he observes with pleasure re- kindle his passion for the work daily. His ability to transform clients from a state of vulnerability and despair to crying for joy in my chair makes the work all the more rewarding. orn out of his own sadness per- sonal satisfaction to say nothing of the happiness of the many clients he has assisted with those capable hands has risen like a phoenix. By Scott Mercer Focus on Scugog