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4FOCUS-MARCH2014TheCoffeeKioskattheScugogMemorialLibraryoperatedbyCommunityLivingDurhamNorthisagreatplacetowarmupthiswin-ter.ColinMorrowisseenhereservingfreshhotcoffeetoTracyMc-GarryManagerofCommunityDevelopmentunderthehelpfuleyeofstaffmemberJoanneMantel.PhotobyJ.PeterHvidstenDurhamNorth.ThisKioskalsopromotesthebuildingofsocialcapitalitisawayforustogivebacktothecom-munity.Ouragencysmissionisacommunitywhereeveryoneisvalued.Sothroughthisopportunitypeoplecancomeinandseethatpeoplearecapableofworkingandhavingsocialskillsofferinggreatcustomerserviceandhavingconversations.InfacttheKioskhasalreadypartneredwithanothersmallbusinessbyprovidinglocallyproducedhoneyforthosewhospiketheirhotdrinkwithhoney.ThevisionfortheKiosksaysTracyisthebelovedChapterscoffeecomboenjoyedbycustomersinbig-boxbookstores.Booksandcoffeegotogethersheexplains.RatherthanhavingtheinconvenienceofrunningtoTimHortonsbeforeyoucometothelibraryandforthemothersonTuesdaysandThursdaysduringThecommunityhasbeenamazingsaysTracy.Andthesatisfactionsurveyshavebeenverypositive.Werelookingatimplementingnewproductsuppliesandkeepingeverythinglocal.ThebiggestchallengerightnowaccordingtoTracyissimplymakingresidentsandlibrarypatronsawaretheKioskisthere.ColetteLarocquearegularCoffeeKioskcustomerdoesntneedthesmelltodrawherin.Ithoughteveryonedrankcoffeeinthelibraryshesays.Ithinkitsagreatidea.YourealwaystypingawayandsayIdloveacoffee.Andpeopleareveryfriendlythere.Theyhaveanicevarietyofcoffee.ColetteisafanofdarkroastandbeingabakeratalocalTimHortonsitwouldseemheropinioncouldbetrusted.WehavequitetheregularssaysTracy.Weofferacoffeecardwithevery10theygetafreecup.ThecounteroftheneatandtidyKioskisfullofboxesofOrangeandSpiceTeaCozyChamomileandgreenteaandateddybearsqueezebottleoflocalhoneysitsalongsideacarouselofcoffeechoices.Ontheoorinfrontofthekioskisaboardwhereemploy-eeswriteaQuoteoftheWeek.OnthedayofmyvisitwhenIwascheerfullyandefcientlyservedbyCaroltheboardsaidJudgingapersondoesnotdenewhotheyareItdeneswhoyouare.ByKarenStillerFocusonScugogContinuedfrompage3ThebiggestchallengeismakingresidentsandlibrarypatronsawareoftheKiosk....TracyMcGarrythekidsprogramswhentheygetherecoffeeisavailable.Wehavechocolatemilkjuiceandpack-agedcookiesandbiscotti.AmyCaughlinisCEOoftheLibrary.Shecon-rmsthattheCoffeeKioskandthelibraryareanexcellentblend.Itsbeengreat.Whenwespoketothepublicaboutthenewlibraryaplacetohavecoffeewasoneofthemostrequestedthings.Wearehappytodoitthroughthispartnership.PeoplespendalotoftimeatthelibrarysaysAmy.Somepeopleareherealldayitsveryconvenientforthem.Wegenerallygetapersonperminuteonaverageenteringthelibrarythatis60peopleperhour.Thelibraryisalwaysbusy.Peoplemightnotalwayswantcoffeebutthepeoplewhoaskedforitareusingit.FornowatleasttheemployeeswhoworkattheKioskarepaidthroughapartnershipwithCom-munityLivingOshawaClaringtonsEmploymentSupportprogram.Theremaycomeatimethoughwhentheem-ployeesarepaidprimarilythroughthetipsgatheredintheclearplasticglassthatsitsonthecounter.Theirtasksincludeservingtheircustomersaswellaskeepingthelibraryneatandlitter-freewiththeirhourlywalk-throughstowipetablesandgatherupanyusedcups.TheKioskislookingforvolunteerstoworkalongsidetheemployeessimilartohowahospitalauxiliaryworks.